May 03, 2018
Los Angeles – Transwestern today announces Washington Capital Management, on behalf of its client, has selected Transwestern to provide property management and project/construction management services for nearly 6.5 million square feet of office and industrial assignments in Southern California and Las Vegas. Senior Vice President Nicole Audette will oversee the portfolio, supported by Senior Property Manager Chris Cussen, who will lead management for the industrial properties.
“Transwestern is proud to expand its relationship with Washington Capital Management and looks forward to providing measurable results for this portfolio,” said Audette. “Our innovative approach to property management, called The Transwestern Experience, emphasizes that everyone is a client – from the building owner to occupants to vendors and customers visiting the properties. This mindset is the foundation upon which we will continue to drive value for Washington Capital Management and its tenants.”
The four goals of The Transwestern Experience include consistently creating positive experiences, connecting the dots between internal and external service, rupturing industry stereotypes, and building passion about purpose. This service mindset has resulted in an average 12 percent increase in overall tenant satisfaction, with 94 percent satisfaction in response speed/efficiency, 89 percent in accuracy/attention to detail, and 91 percent in collaboration/partnership.
Transwestern was also retained in 2017 for a construction and project management assignment of over 425,000 square feet in Southern California.
With these 26 buildings, Transwestern adds more than 350,000 square feet to its Los Angeles office management portfolio, more than 3.5 million square feet in the red-hot Inland Empire industrial market, and 2.4 million square feet of industrial space in Las Vegas. This brings Transwestern’s management portfolio to 21 million square feet in Southern California and 2.8 million square feet in Las Vegas, one of Transwestern’s newest markets.
Transwestern is a privately held real estate firm of collaborative entrepreneurs who deliver a higher level of personalized service – the Transwestern Experience. Specializing in Agency Leasing, Tenant Advisory, Capital Markets, Asset Services and Research, our fully integrated global enterprise adds value for investors, owners and occupiers of all commercial property types. We leverage market insights and operational expertise from members of the Transwestern family of companies specializing in development, real estate investment management and research. Based in Houston, Transwestern has 35 U.S. offices and assists clients through more than 180 offices in 37 countries as part of a strategic alliance with BNP Paribas Real Estate. Experience Extraordinary at transwestern.com and @Transwestern.